About Me
I'm a dedicated and detail-oriented IT Support Specialist with hands-on experience in device provisioning, system imaging, user onboarding, and cross-platform troubleshooting. I’ve supported large-scale deployments, maintained accurate asset inventories, and resolved technical issues both remotely and on-site to ensure seamless user experiences. With a strong foundation in tools like Microsoft Intune, MDT, Autopilot, ServiceNow, Active Directory and etc. I thrive on solving problems efficiently and helping people get the most out of their technology. I'm passionate about continuous learning and committed to delivering reliable, user-focused IT solutions.
Skills
- Certifications: Google Coursera IT Support, TryHackMe Pre-security, TryHackMe Intro to Cyber Security
- IT Tools & Software: Microsoft 365, Microsoft Azure, Intune, Active Directory, ServiceNow, AutoPilot, DUO, JAMF, Licensed software
- Operating Systems: Windows, MacOS
- Expertise: IT help desk, Asset management, Troubleshooting, Software installation, Data Transferring, Network Support
- Soft Skills: Problem Solving, Organization, Customer Service, Documentation, Team Collaboration, Adaptability
Work Experience
UCSF IT Field Technician
Fulfilled 30+ weekly RITM requests in ServiceNow for standard and custom laptops (including MacBooks) and accessories, ensuring timely, accurate procurement in line with company standards. Managed and tracked 100+ IT inventory items, maintaining precise stock records and timely updates. Imaged and deployed Mac devices via JAMF and Windows devices via MDT, configuring systems to UCSF standards and joining them to the correct domain for seamless integration. Scheduled and conducted one-on-one Zoom sessions to guide users through new device setup, ensuring smooth onboarding and full functionality.
Jazz Pharmaceuticals IT Technician
Provisioned 50+ laptops weekly by executing engineering scripts to remove bloatware, update Windows, and configure devices via Autopilot, preparing them through Intune for seamless end-user setup. Created and managed 100+ monthly ServiceNow tickets for laptop refreshes, updating progress daily and coordinating one-on-one sessions—both remotely and on-site—for proper configuration and user readiness. Delivered remote (via Bomgar) and on-site technical support to 25+ users weekly post-replacement, resolving VPN, printer, SIM activation, licensed software, and Microsoft 365 configuration issues, while restoring custom settings and transferring user data for a personalized experience. Streamlined decommissioning by remotely wiping devices via Intune, ensuring CMDB accuracy in ServiceNow, and preparing hardware for efficient e-waste disposal.
UCSF Refresh Technician (Internship)
Imaged 75+ laptops, micro form factors, and AIOs weekly using MDT, configuring correct domains, hostnames, peripherals, software, network connections, and printers to ensure full functionality and deployment readiness. Supported cross-departmental IT initiatives by training and onboarding students and employees on Active Directory account setup and software utilization, enabling smooth and efficient first-time workflows.
Contact Me
Email: christianjbautista26@gmail.com
LinkedIn: linkedin.com/in/christianbautista26/
GitHub: github.com/CjBautista1